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Frequently Asked Questions
The following are a range of frequently asked questions you might find useful. Click on a question to see the answer.
Delivery is free for all orders.
All goods are despatched via Startrack Express.
Orders will be processed and shipped in most cases within 1 working day.. Goods are despatched via Startrack Express, and the delivery leadtimes can be checked on their website. All goods are shipped from Melbourne.
Startrack will attempt delivery to the address specified, and if there is no one in attendance, they will leave a card detailing how to contact them to arrange a new time.
No, we only accept orders from within Australia, and we only ship to addresses within Australia.
If a refurbished item is repaired, is there any way of determining what faults, if any, applied to the product I wish to purchase?
No there isn’t, any repairs made return the products to as new condition, which is why we include a 12 month warranty, see warranty statement on the product pages
There are numerous reasons, including carton damage, technical faults and minor product damage.
All refurbished products are checked, repaired if necessary, and restored with all relevant manuals and accessories. All refurbished items carry the same warranty as new items.
There is nothing at all functionally wrong with any of the products offered on the site. These products are typically retailer returns which have each been thoroughly tested and checked in our refurbishment process in accordance to ISO 9001.Scratch and dent items will have minor surface scratches, minor dents or other imperfections.
If you purchase a scratch and dent product, and you are not happy with it for any reason, you may return it within 14 days of receipt for a full refund or exchange.
Only the credit cards and payment methods displayed at the bottom of the each page on the web site are accepted. If you do not have a credit card, we also accept payment via Paypal
All Online Shop purchases must be made on the web site using the payment methods offered. No phone purchasing is possible.
No. All our Online Shop products are delivered by Startrack express courier services, and will be shipped within 2 business days.